As we had visited CDR-King in
Victoria Plaza branch, we first observe their operations regarding in customer
services and any concerns in their products or items. I can say that they have
a quality customer services because they have knowledge in all kinds of
technology products and items that their store are providing. They can address
all the concerns of the customers and they can provide all kinds of answers in
the problems in their products and items because they assigned at least a
single staff for their customer assistance so that they can provide a quality
services in their customers. I also have transactions in other branches, in
CDR-King Gaisano Mall and CDR-King Gaisano South Citimall. In those branches,
they have the same processes and problems with the CDR-King Victoria Plaza
branch. Their transactions in cashier are manual and it is time consuming
because of that, and it also affects the other customers who are waiting for so
long.
In my own opinion, they must adapt
an automation process in their transaction in cashier because it is really
time-consuming in manually writes all the transactions. That is also the reason
why their transactions are very slow when there are many customers. As I have
observed everytime I buy a product in CDR-King, there is always this feeling of
impatience because of a very slow process of transaction. So adapting an
automated process in their cashier can be very beneficial for the customers
because it can speed up the processes of their transactions. I must also suggest
about their priority numbers because it is also the reason why the customers
are waiting so long because some bastard people can interchange the numbers in
their stand. Instead of having a queuing number in the priority, it is
interchange and the larger number is now in the front line, and that is also
the reason why the customers waited for a long time because he picks a number
that is not in order. So I want to suggest having an automated process of
getting priority number just like flashing in a screen the queuing numbers and
the CDR-King Staff is the one who gives the priority number to the customers to
avoid interchanging the numbers by the other people.
Use Case for Priority Number
Actors:
Customer, CDR-King Staff
The
Customer must get a priority number because the CDR-King store is applying a
queuing process in their customers.
Use Case for Order Item
Actors:
Customer, CDR-King Staff
After
the staff called the priority number of the customer, the customer orders his
desired item. The staff must check the item if it is available then it presents
to the customer.
Use Case for Paying Item
Actors:
Customer, CDR-King Cashier
The
customer now pays the item and must write his name and signature in the receipt
for the warranty of the item.
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